The Analytics Company Ltd

Annual Enhancement Program (AEP) Benefits

The Analytics Company is committed to ensuring customers receive Immediate business value, take maximum advantage of the existing and new capabilities, are using the products in the best possible way, and have somewhere to turn if they need help.
Accordingly, The Analytics Company has an Annual Enhancement Program (AEP) which includes more benefits to help you be more successful. We now include Free Web-training (Valued a $495/Person), Installation assistance, Monthly Group Tips & tricks webinars, and a one-on-one web session to review reports.

The AEP Rate is 20% of the Software value.

Global Support Benefits

  • All New Jet Version releases and upgrades
  • Access to the Jet support site
  • Technical support assistance and troubleshooting (See here for Support vs Billable Consultation)
  • Online Knowledgebase Access
  • License Changes - for named users
  • Report Template Library
  • Access to Community Site where you can share ideas with other users.

Regional Support Benefits (Australia/NZ/Fiji)

  • Free Self Serve Training Program Access. (One per Designer while current on AEP). Program Details
  • Manage your own license (Change designers etc) using the licensing portal
  • Monthly Group Tips and Tricks and product updates via Live webinar presentations. Send your questions in advance and we will Endeavour to customise the presentation accordingly. Monthly Webinar details/Register
  • 4 business hour response time on support queries.
  • One hour per year one-on-one Websession where we can review reports, help tune for speed, and advise on report design.
  • Jet Reports Installation Assistance:
    • Installation of Jet Service, Web portal and one Workstation setup.
    • Setup of Datasources and sample users in the Jet Administration Console.
(Assistance can be provided to the customer directly, or to assist the implementation partner.) 
(Any pre-installation requirements must be performed prior to installation)
(Applies to new Customers. Existing Customers receive 1 hour per year installation assistance)

AEP Benefits do not include Onsite training, Report or Datawarehouse Development, additional time spent when the environment is not configured with the correct pre-requisites, and other advice or services not specified above.